Our 100% Satisfaction Guarantee
Our 100% Satisfaction Guarantee
At Capability, we are committed to delivering the highest quality products and services. Your satisfaction is our priority. If for any reason you’re not completely satisfied with your purchase, we offer a no-hassle 100% money-back guarantee on all off-the-shelf products and services within the first 30 days of your purchase.
At Capability, we are committed to delivering the highest quality products and services. Your satisfaction is our priority. If for any reason you’re not completely satisfied with your purchase, we offer a no-hassle 100% money-back guarantee on all off-the-shelf products and services within the first 30 days of your purchase.
We proudly stand behind all of our off-the-shelf offerings, including but not limited to:
Pre-built online training courses
Standard software modules
Ready-to-use compliance templates
Downloadable digital assets
Self-service platform subscriptions
If any of these do not meet your expectations, just let us know within 30 days and we’ll issue a full refund—no questions asked.
How to Request a Refund
To initiate a refund request:
1. Email us at: [help@capability.work]2. Include:
Order number or invoice ID
Reason for the refund (optional but helpful)
3. Subject line: “Refund Request – [Your Order Number]”
Once we receive your request, we will process your refund within 5–7 business days. You’ll receive an email confirmation once it’s completed.
Exceptions & Exclusions
This refund policy applies only to off-the-shelf products and services. It does not cover:
Custom-built solutions or enterprise deployments
Custom video production or training content
Onsite training or services already rendered
Software or services purchased through a third-party reseller
If you’re unsure whether your purchase qualifies, feel free to reach out to our support team.
