Level One - HOP Fundamentals

Course Description

In the past, human performance programs focused on error prevention through the reduction of individual errors, often by imposing rules and procedures to standardize behavior. Human and Organizational Performance shifts this paradigm by recognizing that humans are fallible, and errors are inevitable, and therefore, emphasizes the importance of understanding how individuals and teams actually perform work in practice. HOP aims to improve performance, safety, and reliability by addressing the various factors that contribute to errors and accidents, such as workload, fatigue, stress, and other factors that may impact performance. HOP also emphasizes the importance of creating a Reliable and Just Culture and promoting continuous improvement by learning from both success as well as failure, rather than just focusing on error prevention. Ultimately, a reliable and just culture is committed to building a reputation for dependability and trustworthiness, while also prioritizing fairness,transparency, and accountability in all its operations.

Learning Objectives:

1. Explain the core principles of Human and Organizational Performance
2. Describe how human behavior is influenced by systems, environment, and organizational culture
3. Identify common error traps and performance-shaping factors in the workplace
4. Apply basic HOP tools to prevent errors and improve safety and reliability
5. Recognize the role of leadership in fostering a strong HOP-based safety culture