Human and Organizational Performance (HOP) Fundamentals

Course Description:

The Human and Organizational Performance (HOP) Fundamentals course provides a foundational understanding of how human behavior, systems design, and organizational culture interact to influence safety, reliability, and operational excellence. In this course, learners explore HOP principles, their practical applications, and the shared responsibilities of leadership and employees in fostering a culture of trust, learning, and continuous improvement. By recognizing that people are inherently fallible and that systems must be designed to anticipate error, learners will gain insights into reducing incidents, improving performance, and strengthening organizational resilience.

Learning Objectives:

1. Explain the purpose and key principles of Human and Organizational Performance (HOP).
2. Describe how human behavior, system design, and context influence safety and performance.
3. Apply HOP principles to promote learning, adaptability, and proactive risk management in daily work.
4. Demonstrate how individual and leadership actions contribute to a culture of trust and accountability.
5. Identify opportunities for continuous improvement that align with HOP values and organizational goals.